Refund policy

RETURN & REFUND POLICY

At GetMall, we strive to ensure that every order meets your expectations. If you experience any issues with your purchase, we're here to help.

Return Eligibility

Customers may request a return within 7 days of receiving their order.

To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging, tags, and accessories (if applicable).

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at getmallstore@gmail.com.

To help us process your request quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once reviewed, we will assist you with the return, replacement, or refund process as applicable.

Non-Returnable Items

The following items are generally not eligible for return:

• Personal care and hygiene products

• Customized or personalized items

• Sale or clearance items

• Gift cards

• Products marked as non-returnable

Refunds

Once your return request is approved and the item has been successfully received and inspected (where applicable), the refund will be processed to your original payment method.

Please note that refund processing times may vary depending on your bank, payment provider, or supplier policies.

Need Assistance?

For any questions regarding returns, refunds, or product concerns, please contact us at:

getmallstore@gmail.com

We are committed to providing a smooth and satisfactory shopping experience for all our customers.